Due to recently announced staff furloughs at the National Office, the NCAA Enforcement Certification and Approvals Group (ECAG) will be closed and unavailable during the following weeks: Week 1 (September 28-October 2); Week 2 (November 9-13); Week 3 (December 14-18). Additionally, the National Office is closed from December 24 – January 4.
During these weeks, NO business processes—including application processing, educational initiatives, account updates or technology assistance—will be completed. Please note that our entire team will be unavailable to address questions via call or email during these weeks.
When we re-open, we anticipate impact to our typical timelines for responses to inquiries and processing of certifications/approvals in the weeks immediately following the closures. Thank you for planning accordingly and for your patience as we work through these challenging times.